This feature allows a user experiencing an issue to copy session data and attach it to a support request. This information is very important because, among other things, it contains details about the user's last clicks and the error returned by the application, making it easier to replicate the problem.

The debug code is available in the help icon at the bottom right corner (accessible from any page with Ultra experience), by selecting Session Debug. You can also access it from the error popup by clicking Request Log Code.

In the panel, you will see a code that you can copy and send to support.

This action needs to be performed by the user experiencing the problem. Teach your users how to perform this action and send you this debug information if they have an issue in the LMS.

Now, as an administrator, you can access the debug information from Admin Panel > Tools > Logs > Session Debug Logs and paste the code. You will then see all the information and the steps the user took up to the error.